Thank you for shopping with Biotech Medical Shop. We want to ensure your satisfaction with our products. Please review our return policy below:

Eligibility for Returns. You may return most new, unopened items within [15 days] of delivery for a full refund. Have in mind that We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
Initiating a Return. To initiate a return, please contact our customer service at [email protected] or 305-692-9154 at Miami, FL Mon-Fri 10am-5pm east, within 15 days of receiving your order. Provide your order number and a detailed reason for the return.

Return Conditions. Items must be in their original condition, unused, and in the original packaging. Please include all original tags, accessories, and documents. Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow [20 business days] for the refund to reflect in your account.

Exclusions. Certain items, are not eligible for return, please verify which ones are not eligible in our store.

Return Shipping. If the return is due to our error, we will provide a prepaid return label. Otherwise, you are responsible for return shipping costs.
Damaged or Defective Items. If you receive a damaged or defective item, please contact us immediately [[email protected] or 305-692-9154 at Miami, FL Mon-Fri 10am-5pm east]. If the devolution complies with our return policy we will arrange for a replacement or provide further instructions.

If you have any questions or concerns about our return policy, please contact us at [email protected] or 305-692-9154 at Miami, FL Mon-Fri 10am-5pm east.

Please note that this return policy is subject to change, and the terms in effect at the time of your purchase will apply. We appreciate your understanding and cooperation.